Refund policy

Last updated: September 22, 2026

Thank you for shopping with HIT N FIT.

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the guidelines below.

Returns & Refunds

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused and unworn 
  • In the same condition as received
  • In its original packaging
  • With all tags and accessories included
  • Accompanied by proof of purchase

To start a return, please contact us at  support@hitnfitt.com. Once your return request is approved, we will provide instructions on where and how to send your item.

Please do not send any items back without contacting us first. Returns sent without prior approval may not be accepted.

Refund Process

Once we receive your returned item, our team will inspect it to confirm that it meets our return conditions. After the inspection is completed, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Refund amounts are processed according to the following conditions:

  • If you paid a separate shipping charge with your order, only the product amount will be refunded. Original shipping charges are non-refundable.   
  • If your order was shipped with free shipping, a $10 original shipping cost deduction will be applied, and the remaining amount will be refunded.  

Please note that processing times may vary depending on your bank or payment provider after the refund has been issued.

If more than 14 business days have passed since your refund was approved, we have received the returned product, and you have not received your refund, please contact us at  support@hitnfitt.com or WhatsApp +61 481 868 522, and we will assist you.

Exchanges

If you need to exchange an item, we are happy to help where possible.

Exchange requests are accepted when:

  • The item is unused, unworn, and returned in its original packaging.
  • The item has been received and inspected by HIT N FIT.

If the exchange request is due to:

  • Selecting the wrong size
  • Change of mind
  • Personal preference

The customer will be responsible for a $10 re-shipping fee for the replacement item.

The original product must be returned to HIT N FIT first. Once the item is received and approved after inspection, we will arrange the replacement.

If the replacement item has a different price, the customer will need to pay the price difference before the new item is shipped.

Damaged, Defective or Incorrect Items

Please check your order once it arrives. If your item is damaged, defective, or you have received an incorrect product, please contact us as soon as possible.

Our team will review the issue and assist you with the most appropriate solution.

Custom Products

Custom-made or personalised products cannot be cancelled, returned, or refunded once manufacturing has started.

Before production begins, we will provide a design preview for approval. Customers can request changes before approval. Manufacturing will only begin after the final design has been approved.

Contact Us

For any return, refund, or exchange questions, please contact: